Welcome to Snow Leaf Tour and Travel. These Terms & Conditions govern your access to and use of our website, travel packages, tour bookings, and related services. By accessing our website or booking any service with us, you agree to comply with the following terms and conditions.
1. General Information
Snow Leaf Tour and Travel is a travel and tourism service provider based in Hajin, District Bandipora, Jammu and Kashmir, India. We offer travel-related services, including tour packages, sightseeing arrangements, accommodation assistance, transportation, and other travel services.
All bookings and enquiries are subject to availability and confirmation.
2. Booking and Reservations
- Customers can make enquiries and booking requests through our website, phone, email, or WhatsApp.
- A booking will be considered confirmed only after receiving confirmation from our team.
- Customers must provide accurate personal details, travel dates, contact information, and other required booking information.
- Any special requests regarding accommodation, transportation, meals, or sightseeing should be communicated at the time of booking.
- Booking confirmation may depend on availability and advance payment requirements.
3. Payments and Pricing
- All tour package prices are subject to change depending on travel dates, seasonal demand, availability, and service requirements.
- Any applicable advance payment or booking amount must be paid as communicated by our team.
- Additional services not included in the selected package may incur extra charges.
- Customers will be informed about applicable charges before confirmation.
- Any outstanding balance must be cleared within the agreed payment timeline.
4. Cancellation and Refund Policy
- Cancellation requests must be communicated to Snow Leaf Tour and Travel through our official contact details.
- Cancellation charges may apply depending on the cancellation date, hotel policies, transportation arrangements, and third-party service provider terms.
- Refund eligibility and the applicable amount will depend on the services booked and the cancellation conditions communicated at the time of booking.
- No refund may be available for certain non-refundable bookings or services.
- Refund processing timelines may vary depending on the payment method and service provider.
Customers are advised to review the cancellation and refund conditions carefully before confirming their bookings.
5. Changes to Bookings
- Any request to modify travel dates, accommodation, transportation, or tour arrangements must be communicated in advance.
- Changes are subject to availability and may involve additional charges.
- Snow Leaf Tour and Travel reserves the right to modify itineraries when necessary due to weather conditions, road closures, government restrictions, or other unforeseen circumstances.
6. Travel Documents and Responsibilities
Customers are responsible for carrying all necessary travel documents, identification proofs, permits, and other required documents during their journey.
Customers must ensure that the information provided during booking is accurate and complete.
Any consequences arising from incorrect documentation, missing identification, or failure to comply with travel requirements will be the responsibility of the customer.
7. Accommodation and Transportation
- Hotel and accommodation arrangements are subject to availability and confirmation.
- Room categories and facilities will be provided as per the confirmed booking.
- Transportation services will be arranged according to the selected package and agreed itinerary.
- Any additional transportation, room upgrades, or services requested by customers may involve extra charges.
- Snow Leaf Tour and Travel will make reasonable efforts to ensure that the agreed services are delivered as confirmed.
8. Weather Conditions and Unforeseen Circumstances
Travel destinations, particularly in Jammu and Kashmir, may be affected by unpredictable weather, snowfall, landslides, road closures, traffic restrictions, and other natural or administrative circumstances.
In such situations:
- Travel itineraries may be modified for customer safety.
- Certain sightseeing locations may become inaccessible.
- Alternative arrangements may be suggested wherever possible.
- Additional expenses arising from unforeseen circumstances may be payable by the customer, depending on the situation and applicable service-provider policies.
Snow Leaf Tour and Travel cannot be held responsible for delays or disruptions caused by circumstances beyond its reasonable control.
9. Customer Conduct and Responsibilities
Customers are expected to:
- Behave respectfully towards hotel staff, drivers, guides, local communities, and fellow travellers.
- Follow local rules, safety instructions, and applicable government guidelines.
- Maintain the cleanliness and condition of accommodation and transportation facilities.
- Be responsible for their personal belongings and valuables.
- Avoid any activity that may cause damage, inconvenience, or disruption to others.
Any damage caused to third-party property due to customer negligence may be charged to the responsible customer.
10. Limitation of Liability
Snow Leaf Tour and Travel acts as a travel service coordinator and may work with independent hotels, transport operators, guides, and other third-party service providers.
While we make reasonable efforts to work with reliable service providers, we are not responsible for circumstances beyond our reasonable control, including third-party service failures, natural disasters, accidents, government restrictions, or unexpected travel disruptions.
Nothing in these terms excludes liability that cannot legally be excluded under applicable law.
11. Website Usage
All content published on our website, including text, images, graphics, logos, and other materials, is intended for informational and promotional purposes.
Visitors agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorised access to website systems or data.
- Copy, reproduce, or distribute website content without permission.
- Submit false, misleading, or fraudulent booking information.
We reserve the right to update website content, services, and information without prior notice.
12. Privacy and Personal Information
Any personal information collected through our website, booking forms, or other communication channels will be handled in accordance with our Privacy Policy.
We use customer information primarily to manage enquiries, process bookings, coordinate travel arrangements, and provide customer support.
13. Right to Amend Terms
Snow Leaf Tour and Travel reserves the right to modify, update, or revise these Terms & Conditions whenever necessary.
Any changes will be published on this page. Continued use of our website or services after such changes indicates acceptance of the updated terms, subject to applicable law.
14. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with our services shall be subject to the jurisdiction of the competent courts in Jammu and Kashmir, India.
15. Contact Information
For questions, booking assistance, or clarification regarding these Terms & Conditions, please contact us:
Business Name: Snow Leaf Tour and Travel
Phone: +91 9541488645 / +91 6006488646
Email: info@snowleaftourandtravel.com
Address: Hajin, District Bandipora, Jammu and Kashmir, India – 193501.
Thank you for choosing Snow Leaf Tour and Travel. We look forward to making your travel experience comfortable, memorable, and enjoyable.