At Snow Leaf Tour and Travel, we aim to provide our customers with a smooth and enjoyable travel experience. We understand that travel plans may change due to personal reasons, unforeseen circumstances, or unexpected situations. This Refund & Cancellation Policy explains the terms and conditions applicable to cancellations, booking modifications, and refunds.
1. Booking Cancellation
- Customers wishing to cancel their confirmed bookings must notify Snow Leaf Tour and Travel through our official phone number or email.
- Cancellation requests must be submitted in writing through email or WhatsApp for proper documentation.
- Cancellation charges may apply depending on the cancellation date, type of booking, hotel policies, transportation arrangements, and third-party service provider conditions.
- Any non-refundable booking amount or advance payment will be subject to the agreed booking terms.
2. Cancellation Charges
Cancellation charges may vary depending on the travel package, accommodation arrangements, transportation bookings, and service providers involved.
The applicable cancellation charges will be communicated to customers at the time of booking confirmation.
Certain hotel reservations, transportation services, and special travel arrangements may be non-refundable once confirmed.
3. Refund Eligibility
Customers may be eligible for a refund under the following circumstances:
- Cancellation of bookings within the applicable refundable period.
- Cancellation of services by Snow Leaf Tour and Travel where an alternative arrangement is not accepted.
- Non-delivery of a confirmed service due to reasons attributable to the company, subject to the applicable booking terms.
Refunds will be calculated after deducting any applicable cancellation fees, non-refundable expenses, and charges already paid to third-party service providers.
4. Non-Refundable Situations
Refunds may not be available in the following circumstances:
- Cancellation of non-refundable hotel or travel reservations.
- Failure of the customer to arrive at the designated location or hotel (No-Show).
- Early departure or unused services after the trip has commenced.
- Cancellation due to personal reasons after the applicable cancellation deadline.
- Services already provided or expenses already incurred on behalf of the customer.
- Failure to carry required travel documents or comply with applicable travel requirements.
5. Weather Conditions and Unforeseen Circumstances
Travel in Jammu and Kashmir may be affected by snowfall, heavy rainfall, landslides, road closures, flight cancellations, government restrictions, and other unforeseen circumstances.
In such situations:
- We will make reasonable efforts to suggest alternative travel arrangements.
- Changes to itineraries may be necessary for customer safety.
- Refunds, if applicable, will depend on the services already utilised and the refund policies of the respective service providers.
- Additional expenses arising from alternative arrangements may be payable by the customer.
6. Cancellation by the Company
In the event that Snow Leaf Tour and Travel is unable to provide a confirmed service due to operational or other unavoidable circumstances, we will make reasonable efforts to arrange an alternative service.
If a suitable alternative cannot be provided or accepted by the customer, a refund may be issued for the affected service, subject to applicable booking terms and deductions for expenses already incurred.
7. Refund Processing Time
- Approved refunds will generally be processed within 7–14 business days.
- Refunds will preferably be made through the original payment method.
- Processing time may vary depending on the bank, payment gateway, or financial institution.
- Customers may be required to provide relevant booking and payment details to process their refund requests.
8. Booking Modifications
Customers requesting changes to travel dates, destinations, accommodation, or other booking arrangements must contact us in advance.
All modifications are subject to availability and may involve additional charges or price differences.
Certain bookings may not be eligible for modification or rescheduling.
9. How to Request a Cancellation or Refund
To request a cancellation or refund, customers can contact our team using the following details:
Business Name: Snow Leaf Tour and Travel
Phone: +91 9541488645 / +91 6006488646
Email: info@snowleaftourandtravel.com
Customers should provide their booking reference number, registered contact details, payment information, and reason for cancellation.
10. Policy Updates
Snow Leaf Tour and Travel reserves the right to update or modify this Refund & Cancellation Policy whenever necessary.
Any changes will be published on this page. Customers are encouraged to review the policy before making a booking.
11. Contact Information
For further assistance or clarification regarding refunds and cancellations, please contact us:
Snow Leaf Tour and Travel
Hajin, District Bandipora, Jammu and Kashmir, India – 193501.
Phone: +91 9541488645 / +91 6006488646
Email: info@snowleaftourandtravel.com
Thank you for choosing Snow Leaf Tour and Travel. We appreciate your understanding and cooperation.